Food orders and transport damage
Francette sells food products. As stated on our current website, we do not accept food returns for restocking.
If a product is damaged during transport
To help us review the situation quickly and, if necessary, file a claim with the carrier, please:
- film the unpacking from the very beginning, before removing any products from the parcel;
- take clear photos of the outside of the parcel, the shipping label, the internal packaging and the damaged products;
- keep all packaging and contact Francette promptly with your order number.
If the damage is confirmed and the applicable conditions are met, we will replace the affected product.
Contact us before sending anything back
For questions about an order, delivery damage or the applicable conditions, contact our team. Please do not send food back without first speaking to Francette.